The earlier system performance and login issues have been resolved. Platform access and performance are operating normally. Thank you for your patience.
Posted Jan 16, 2026 - 13:22 EST
Monitoring
Mitigations have been applied and we continue to monitor the system for any changes
Posted Jan 16, 2026 - 11:09 EST
Update
HHA+ mobile app is now stable. Users logging into the portal are still experiencing intermittent login issues. Should you experience this simply refresh your browser and try again.
Posted Jan 16, 2026 - 10:45 EST
Update
Users are now able to intermittently login to the Portal and no issues logging into the HHA+ mobile app. The technical team continues to investigate the issue.
Posted Jan 16, 2026 - 10:29 EST
Update
Incident has been escalated to an outage. Users will not be able to login to the portal and Caregivers will not be able to login to the mobile app.
Posted Jan 16, 2026 - 10:13 EST
Investigating
Intermittent login issues have also been identified. The team continues to investigate the issue.
Posted Jan 16, 2026 - 10:05 EST
Update
Slowness has also been identified to our HHA+ Mobile App. The technical team continues to remedy the issue.
Posted Jan 16, 2026 - 09:52 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 16, 2026 - 09:43 EST
Update
We are continuing to investigate this issue.
Posted Jan 16, 2026 - 09:28 EST
Investigating
Some agencies have reported intermittent slowness in the HHAeXchange system. The technical team is investigating. States Impacted: Alabama, Michigan, Minnesota, Mississippi, New Jersey, Texas, West Virginia.
Posted Jan 16, 2026 - 09:12 EST
This incident affected: HHAeXchange (System/Portal, Mobile App for Caregiver).