Support Phone Line and Chat Experiencing Intermittent Outage

Incident Report for HHAeXchange

Resolved

The incident has been resolved by the vendor. Phone and Chat support has been restored.
We thank you for your patience while we restored these services.

Posted Sep 16, 2026 - 10:01 EDT

Investigating

Due to a vendor outage, we are currently experiencing intermittent service disruptions to our phone and chat support lines. Users may experience dropped calls or disconnected chat experiences. As an alternative, please leverage submitting a support case through our portal found here: https://hhaexchange.my.site.com/s/login/
We apologize for the inconvenience.

Posted Sep 16, 2026 - 08:32 EDT

This incident affected: Call Center.