Upcoming System Maintenance (06/28/2025): HHAeXchange is performing system maintenance Saturday, June 28th from 12:00AM EST to Saturday, June 28th 2:00AM EST.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 28, 2025 - 00:00 EDT
Update
The scheduled maintenance is for June 28th. We apologize for any confusion the original notification may have caused.
Posted Jun 02, 2025 - 09:10 EDT
Scheduled
Please note that during this time: • Users may have intermittent issue with logging into the HHAeXchange System. • Time and Attendance call processing will be accepted and will be posted to HHAeXchange. • Reports will not reflect the latest data between 12:00 AM and 2:00 AM EST. Data will be live and up-to-date starting 2:00 AM EST • Integration Services, File Import/Exports, and Fiscal Processes (including Prebilling, Billing, and Payroll Jobs) are temporarily delayed starting at 12:00 am EST on Saturday, June 28th, with processing for these services restarting at 2:00 am EST.
Posted Jun 02, 2025 - 08:43 EDT
This scheduled maintenance affected: System/Portal, Application Programming Interfaces (API), Reports, Electronic Visit Verification (EVV) / Phone System (IVR), Mobile App for Caregiver, Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI), and PreBilling/Billing/Payroll.