The fix has been deployed and observed as fully resolving the issue. We apologize for the inconvenience this has caused.
Posted Apr 02, 2026 - 17:25 EDT
Identified
We have identified the issue and are currently applying a fix across all impacted markets. We will update you once we have completed our work. In the meantime, thank you for your patience. Impacted Market: All
Posted Apr 02, 2026 - 16:13 EDT
Investigating
We’re aware of intermittent issues with our IVR system and are working closely with our vendor to resolve them. If your caregiver experiences a failed call, please have them wait 3 minutes and try again. We will provide an update as soon as this is resolved. We apologize for the inconvenience and appreciate your patience. Impacted Market: New York
Posted Apr 01, 2026 - 16:22 EDT
This incident affected: HHAeXchange (Electronic Visit Verification (EVV) / Phone System (IVR)).