Access to the HHAeXchange Platform has been restored and you should now be able to login normally. We apologize for the inconvenience earlier today and appreciate your patience while our teams worked to resolve the issue.
Posted Oct 21, 2026 - 14:10 EDT
Update
Service has been restored for the majority of affected users. Our technical team continues to remediate a limited number of remaining accounts. We appreciate your patience while we work toward full resolution.
Posted Oct 21, 2026 - 13:25 EDT
Update
We continue to investigate the issue to get you back online as soon as possible. We thank you for your patience.
Posted Oct 21, 2026 - 13:00 EDT
Update
Our technical team is actively working to resolve the issue. We appreciate your patience while we work to restore normal service.
Posted Oct 21, 2026 - 12:31 EDT
Identified
Agencies have reported issues logging in to the HHAeXchange system using Single Sign-On (SSO), specifically for users who use their email address as their username. Our technical team is aware and actively working to resolve the issue.
Posted Oct 21, 2026 - 11:53 EDT
This incident affected: HHAeXchange (System/Portal).