Issue has been fully resolved as of 6:35pm EST. A full RCA will be provided once completed.
Posted May 14, 2025 - 19:38 EDT
Update
We are continuing to monitor for any further issues.
Posted May 14, 2025 - 18:39 EDT
Monitoring
A fix has been implemented, and we are monitoring the results. At this time, you can log back into the site.
Posted May 14, 2025 - 18:38 EDT
Update
We will be providing the latest update in 1 hour
Posted May 14, 2025 - 17:52 EDT
Update
Technical team has determined issue at the data center and has resources at the location working on resolution.
Posted May 14, 2025 - 17:02 EDT
Update
We are continuing to work on a fix for this issue.
Posted May 14, 2025 - 16:29 EDT
Update
Technical team continues to work on restoring services.
Posted May 14, 2025 - 15:54 EDT
Update
The team has identified the issue and is working towards resolution.
Posted May 14, 2025 - 15:22 EDT
Update
Please note we have also identified impacts to mobile apps, IVR, and API. The technical team is currently working to restore services.
Posted May 14, 2025 - 15:02 EDT
Identified
Agencies have reported issues logging in to the HHAeXchange system today. The technical team is aware and working to resolve the issue
Posted May 14, 2025 - 14:49 EDT
This incident affected: System/Portal, Application Programming Interfaces (API), Reports, Electronic Visit Verification (EVV) / Phone System (IVR), Mobile App for Caregiver, and PreBilling/Billing/Payroll.