Upcoming System Maintenance (11/08/2025): HHAeXchange is performing system maintenance Saturday, November 8th from 12:00 AM EST to Saturday, November 8th 4:00 AM EST.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 08, 2025 - 00:00 EST
Scheduled
Please note that during this time: • Users may have intermittent issue with logging into the HHAeXchange System. • Time and Attendance call processing will be accepted and will be posted to HHAeXchange after the conclusion of the maintenance. • Reports will not reflect the latest data during the duration of the maintenance period. Data will be live and up-to-date starting 4:00 AM EST • Integration Services, File Import/Exports, and Fiscal Processes (including Prebilling, Billing, and Payroll Jobs) are temporarily delayed until the conclusion of the maintenance at 4:00 am EST.
Posted Nov 03, 2025 - 15:02 EST
This scheduled maintenance affected: System/Portal, Application Programming Interfaces (API), Reports, Electronic Visit Verification (EVV) / Phone System (IVR), Mobile App for Caregiver, Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI), and PreBilling/Billing/Payroll.