Upcoming System Maintenance (09/13/2025): HHAeXchange is performing system maintenance Saturday, September 13th from 12:00 AM EST to Saturday, September 13th 4:00 AM/ EST

Scheduled for Sep 13, 00:00 - 04:00 EDT

Scheduled

Please note that during this time:
• Users may have intermittent issue with logging into the HHAeXchange system.
• Time and Attendance call processing will be accepted and will be posted to HHAeXchange after the conclusion of the maintenance.
• Reports will not reflect the latest data during the duration of the maintenance period. Data will be live and up-to-date starting 4:00 AM EST
• Integration Services, File Import/Exports, and Fiscal Processes (including Prebilling, Billing, and Payroll Jobs) are temporarily delayed until the conclusion of the maintenance at 4:00 am EST.

Posted Aug 12, 2025 - 10:32 EDT

This scheduled maintenance affects: System/Portal, Application Programming Interfaces (API), Reports, Electronic Visit Verification (EVV) / Phone System (IVR), Mobile App for Caregiver, Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI), and PreBilling/Billing/Payroll.