Upcoming System Maintenance (08/09/2025): HHAeXchange is performing system maintenance Saturday, August 9th from 12:00 AM EST to Saturday, August 9th 4:00 AM/ EST.
Please note that during this time: • Users may have intermittent issue with logging into the HHAeXchange System. • Time and Attendance call processing will be accepted and will be posted to HHAeXchange after the conclusion of the maintenance. • Reports will not reflect the latest data during the duration of the maintenance period. Data will be live and up-to-date starting 4:00 AM EST • Integration Services, File Import/Exports, and Fiscal Processes (including Prebilling, Billing, and Payroll Jobs) are temporarily delayed until the conclusion of the maintenance at 4:00 am EST.
Posted Jun 05, 2025 - 14:30 EDT
This scheduled maintenance affects: System/Portal, Application Programming Interfaces (API), Reports, Electronic Visit Verification (EVV) / Phone System (IVR), Mobile App for Caregiver, Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI), and PreBilling/Billing/Payroll.