Mobile Issue - Delay in Mobile App Clock In/Out Reflecting on the Call Dashboard

Incident Report for HHAeXchange

Resolved

The delays have been resolved, and the call dashboard is now updating mobile app clock in/outs in near real time.

Posted Nov 05, 2025 - 08:19 EST

Investigating

HHAeXchange has observed an issue where some mobile app clock in/out activity is being delayed in reflecting on the call dashboard. The clock in/out data is not lost simply delayed in reflecting on the dashboard by 30-40 minutes. The technical team is investigating

Posted Nov 05, 2025 - 08:07 EST

This incident affected: System/Portal and Mobile App for Caregiver.