Identified - Please note that the HHAeXchange system is experiencing delays with data processing that may impact you in the following ways:
Reports may not have updated information from the past 4 hours Changes to Caregiver schedules will be reflected in the phone system and on the HHAeXchange Mobile Application with a 4 hours delay Calls (and specifically Clock-Out calls) may appear directly on the Call Dashboard as exceptions
We will keep you up to date as our technical team works to resolve this issue.
States Impacted: Arkansas, Florida, Illinois, North Carolina, Pennsylvania, West Virginia.
Nov 22, 2025 - 06:09 EST
Completed -
The scheduled maintenance has been completed.
Nov 8, 04:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 00:00 EST
Scheduled -
Please note that during this time: • Users may have intermittent issue with logging into the HHAeXchange System. • Time and Attendance call processing will be accepted and will be posted to HHAeXchange after the conclusion of the maintenance. • Reports will not reflect the latest data during the duration of the maintenance period. Data will be live and up-to-date starting 4:00 AM EST • Integration Services, File Import/Exports, and Fiscal Processes (including Prebilling, Billing, and Payroll Jobs) are temporarily delayed until the conclusion of the maintenance at 4:00 am EST.
Nov 3, 15:02 EST