Resolved -
Issue has been fully resolved as of 6:35pm EST. A full RCA will be provided once completed.
May 14, 19:38 EDT
Update -
We are continuing to monitor for any further issues.
May 14, 18:39 EDT
Monitoring -
A fix has been implemented, and we are monitoring the results. At this time, you can log back into the site.
May 14, 18:38 EDT
Update -
We will be providing the latest update in 1 hour
May 14, 17:52 EDT
Update -
Technical team has determined issue at the data center and has resources at the location working on resolution.
May 14, 17:02 EDT
Update -
We are continuing to work on a fix for this issue.
May 14, 16:29 EDT
Update -
Technical team continues to work on restoring services.
May 14, 15:54 EDT
Update -
The team has identified the issue and is working towards resolution.
May 14, 15:22 EDT
Update -
Please note we have also identified impacts to mobile apps, IVR, and API. The technical team is currently working to restore services.
May 14, 15:02 EDT
Identified -
Agencies have reported issues logging in to the HHAeXchange system today. The technical team is aware and working to resolve the issue
May 14, 14:49 EDT