HHAeXchange Status

HHAeXchange

Visit Processing Delay

Update - We’re currently experiencing delays in visit processing, and our team is actively working to resolve this as quickly as possible.

If you’re seeing visits with a status of canceled, this is temporary and no action is needed—we will be reprocessing those visits.

We’ll continue to keep you updated as progress is made. Thank you for your patience and understanding—we truly appreciate it.
Mar 20, 2026 - 13:01 EDT

Identified - We’re currently experiencing delays in visit processing, and our team is actively working to resolve this as quickly as possible.

If you’ve already submitted a visit and don’t see it yet, no action is needed—we’re still processing it.

We’ll continue to keep you updated as progress is made. Thank you for your patience and understanding—we truly appreciate it.

Impacted Markets: Illinois, Michigan, Minnesota, Mississippi, New Jersey, Oklahoma, West Virginia
Mar 19, 2026 - 10:33 EDT

HHAeXchange Degraded Performance

System/Portal Operational

Reports Operational

Application Programming Interfaces (API) Degraded Performance

Electronic Visit Verification (EVV) / Phone System (IVR) Operational

Mobile App for Caregiver Operational

Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI) Operational

PreBilling/Billing/Payroll Operational

Call Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 23, 2026

No incidents reported today.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

Unresolved incident: Visit Processing Delay.

Mar 19, 2026

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

Upcoming System Maintenance (03/14/2026): HHAeXchange is performing system maintenance Saturday, March 14th from 12:00 AM EST to Saturday, March 14th 04:00 AM EST.

Completed - The scheduled maintenance has been completed.
Mar 14, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 00:00 EDT

Scheduled - Please note that during this time:
• Users may have intermittent issue with logging into the HHAeXchange System.
• Time and Attendance call processing will be accepted and will be posted to HHAeXchange after the conclusion of the maintenance.
• Reports will not reflect the latest data during the duration of the maintenance period. Data will be live and up-to-date starting 4:00 AM EST
• Integration Services, File Import/Exports, and Fiscal Processes (including Prebilling, Billing, and Payroll Jobs) are temporarily delayed until the conclusion of the maintenance at 4:00 am EST.
Mar 13, 10:29 EDT

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.