HHAeXchange

All Systems Operational

System/Portal Operational
Application Programming Interfaces (API) Operational
Reports Operational
Electronic Visit Verification (EVV) / Phone System (IVR) Operational
Mobile App for Caregiver Operational
Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI) Operational
PreBilling/Billing/Payroll Operational
Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025
Completed - The scheduled maintenance has been completed.
Mar 29, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:01 EDT
Scheduled - Please note that during this time:
• Users will have intermittent issue with log into the HHAeXchange System.
• Time and Attendance call processing will be accepted and will be posted to HHAeXchange.
• Integration Services, File Import/Exports, and Fiscal Processes (including Prebilling, Billing and Payroll Jobs) will be temporarily delayed starting at 12:01am EST on Saturday, March 29th, with processing for these services restarting at 2:00am EST.

Mar 24, 15:03 EDT
Mar 28, 2025
Resolved - This incident has been resolved.
Mar 28, 08:43 EDT
Identified - Some agencies have reported their dashboards have not been loading. The technical team is investigating.
Mar 28, 08:19 EDT
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.