All Systems Operational

HHAeXchange Operational
System/Portal Operational
Reports Operational
Application Programming Interfaces (API) Operational
Electronic Visit Verification (EVV) / Phone System (IVR) Operational
Mobile App for Caregiver Operational
Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI) Operational
PreBilling/Billing/Payroll Operational
Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 18, 2026

No incidents reported today.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Support Phone Line and Chat Experiencing Intermittent Outage
Resolved - The incident has been resolved by the vendor. Phone and Chat support has been restored.
We thank you for your patience while we restored these services.
Sep 16, 10:01 EDT
Investigating - Due to a vendor outage, we are currently experiencing intermittent service disruptions to our phone and chat support lines. Users may experience dropped calls or disconnected chat experiences. As an alternative, please leverage submitting a support case through our portal found here: https://hhaexchange.my.site.com/s/login/
We apologize for the inconvenience.
Sep 16, 08:32 EDT

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

HHAeXchange IVR System Issue: NY Market Unable to Complete IVR Clock-In/Out
Resolved - This issue has been resolved. We thank you for your patience as we remedied the issue and apologies for the disruption to your business day.
Sep 8, 11:52 EDT
Update - We have found the fix that was deployed is working however it will take time to propagate. Should your caregivers encounter the same error in dialing the IVR line request them to wait a few minutes and try again.

We apologize for the inconvenience.
Sep 8, 10:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 09:41 EDT
Update - A solution has been developed and currently being tested.
Sep 8, 09:18 EDT
Identified - HHAeXchange is currently experiencing a telephony system connection issue resulting in failed IVR calls. The technical team is aware and working to resolve the issue.
Impacted Market: New York
Sep 8, 09:02 EDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

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