All Systems Operational

HHAeXchange Operational
System/Portal Operational
Reports Operational
Application Programming Interfaces (API) Operational
Electronic Visit Verification (EVV) / Phone System (IVR) Operational
Mobile App for Caregiver Operational
Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI) Operational
PreBilling/Billing/Payroll Operational
Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 5, 2026

No incidents reported today.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

System Slowness Identified
Resolved - This issue has been resolved, and services are operating normally.

We apologize for any inconvenience this may have caused and appreciate your patience while we worked to address it.
Sep 2, 12:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 2, 12:19 EDT
Update - We have further identified the impact as causing slower-than-normal search results on pages such as Patient Search.

While our technical team works to resolve the issue, you may improve search performance by using the available search filters to narrow your results.
Sep 2, 12:10 EDT
Identified - Agencies have reported system slowness issues in the HHAeXchange system today. The technical team is aware and working to resolve the issue.
States Impacted: New York
Sep 2, 12:02 EDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

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