All Systems Operational

HHAeXchange Operational
System/Portal Operational
Reports Operational
Application Programming Interfaces (API) Operational
Electronic Visit Verification (EVV) / Phone System (IVR) Operational
Mobile App for Caregiver Operational
Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI) Operational
PreBilling/Billing/Payroll Operational
Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 23, 2026

No incidents reported today.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Resolved - The incident has been resolved by the vendor. Phone and Chat support has been restored.
We thank you for your patience while we restored these services.

Sep 16, 10:01 EDT
Investigating - Due to a vendor outage, we are currently experiencing intermittent service disruptions to our phone and chat support lines. Users may experience dropped calls or disconnected chat experiences. As an alternative, please leverage submitting a support case through our portal found here: https://hhaexchange.my.site.com/s/login/
We apologize for the inconvenience.

Sep 16, 08:32 EDT

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.