HHAeXchange Status

HHAeXchange

All Systems Operational

System/Portal Operational

Application Programming Interfaces (API) Operational

Reports Operational

Electronic Visit Verification (EVV) / Phone System (IVR) Operational

Mobile App for Caregiver Operational

Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI) Operational

PreBilling/Billing/Payroll Operational

Call Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

User Management Functionality Issue - Edits and New users currently not saving

Resolved - A fix has been applied and verified successfully.
If you made changes to or added a new user today, please review them to confirm those changes were saved.
If not, please go ahead and reapply those updates as functionality has been restored.
Sep 16, 19:24 EDT

Identified - The technical team has identified the root issue and has begun working on a resolution.
Sep 16, 16:05 EDT

Investigating - HHAeXchange has identified that adding and or editing users under Admin → User Management is currently not saving as expected.
If you made changes to or added a new user today, please review them to confirm those changes were saved.
If not, you’ll need to reapply the update once functionality is restored.
We’ll provide an update when functionality has been restored.
Sep 16, 15:22 EDT

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

Upcoming System Maintenance (09/13/2025): HHAeXchange is performing system maintenance Saturday, September 13th from 12:00 AM EST to Saturday, September 13th 4:00 AM/ EST

Completed - The scheduled maintenance has been completed.
Sep 13, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 EDT

Scheduled - Please note that during this time:
• Users may have intermittent issue with logging into the HHAeXchange system.
• Time and Attendance call processing will be accepted and will be posted to HHAeXchange after the conclusion of the maintenance.
• Reports will not reflect the latest data during the duration of the maintenance period. Data will be live and up-to-date starting 4:00 AM EST
• Integration Services, File Import/Exports, and Fiscal Processes (including Prebilling, Billing, and Payroll Jobs) are temporarily delayed until the conclusion of the maintenance at 4:00 am EST.
Aug 12, 10:32 EDT

Sep 12, 2025

Mobile Issue - Delay in Mobile App Clock In/Out Reflecting on the Call Dashboard

Resolved - The delay has been resolved by our technical team. Mobile app clock in/out will appear on the call dashboard in near real time. We thank you for your patience.
Sep 12, 11:31 EDT

Identified - Please note that we are now seeing delays of up to 90 minutes on mobile app clock in/out data. The technical team has identified and continues to work to resolve the issue.
Sep 12, 10:03 EDT

Investigating - HHAeXchange has observed an issue where some mobile app clock in/out activity is being delayed in reflecting on the call dashboard. The clock in/out data is not lost simply delayed in reflecting on the dashboard by 30-40 minutes. The technical team is investigating
Sep 12, 09:05 EDT

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.