HHAeXchange

All Systems Operational

System/Portal Operational
Application Programming Interfaces (API) Operational
Reports Operational
Electronic Visit Verification (EVV) / Phone System (IVR) Operational
Mobile App for Caregiver Operational
Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI) Operational
PreBilling/Billing/Payroll Operational
Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upcoming System Maintenance (07/12/2025): HHAeXchange is performing system maintenance Saturday, July 12th from 12:00 AM EST to Saturday, July 12th 04:00 AM EST. Jul 12, 2025 00:00-04:00 EDT

Please note that during this time:
• Users may have intermittent issue with logging into the HHAeXchange System.
• Time and Attendance call processing will be accepted and will be posted to HHAeXchange after the conclusion of the maintenance.
• Reports will not reflect the latest data during the duration of the maintenance period. Data will be live and up-to-date starting 4:00 AM EST
• Integration Services, File Import/Exports, and Fiscal Processes (including Prebilling, Billing, and Payroll Jobs) are temporarily delayed until the conclusion of the maintenance at 4:00 am EST.
Posted on Jun 05, 2025 - 14:26 EDT

Upcoming System Maintenance (08/09/2025): HHAeXchange is performing system maintenance Saturday, August 9th from 12:00 AM EST to Saturday, August 9th 4:00 AM/ EST. Aug 9, 2025 00:00-04:00 EDT

Please note that during this time:
• Users may have intermittent issue with logging into the HHAeXchange System.
• Time and Attendance call processing will be accepted and will be posted to HHAeXchange after the conclusion of the maintenance.
• Reports will not reflect the latest data during the duration of the maintenance period. Data will be live and up-to-date starting 4:00 AM EST
• Integration Services, File Import/Exports, and Fiscal Processes (including Prebilling, Billing, and Payroll Jobs) are temporarily delayed until the conclusion of the maintenance at 4:00 am EST.
Posted on Jun 05, 2025 - 14:30 EDT
Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025
Upcoming System Maintenance (06/28/2025): HHAeXchange is performing system maintenance Saturday, June 28th from 12:00AM EST to Saturday, June 28th 2:00AM EST.
Completed - The scheduled maintenance has been completed.
Jun 28, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 00:00 EDT
Update - The scheduled maintenance is for June 28th. We apologize for any confusion the original notification may have caused.
Jun 2, 09:10 EDT
Scheduled - Please note that during this time:
• Users may have intermittent issue with logging into the HHAeXchange System.
• Time and Attendance call processing will be accepted and will be posted to HHAeXchange.
• Reports will not reflect the latest data between 12:00 AM and 2:00 AM EST. Data will be live and up-to-date starting 2:00 AM EST
• Integration Services, File Import/Exports, and Fiscal Processes (including Prebilling, Billing, and Payroll Jobs) are temporarily delayed starting at 12:00 am EST on Saturday, June 28th, with processing for these services restarting at 2:00 am EST.
Jun 2, 08:43 EDT
Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
System Notification: Caregiver Profile Notes Issue
Resolved - This incident has been resolved.
Jun 23, 09:01 EDT
Identified - We’ve identified an issue affecting caregiver profile updates. When entering a note, the pop-up window may not close as expected, which can make it appear that the note hasn’t saved.

What you need to know:
In most cases, the note is saved successfully. To confirm, simply click “Save” and refresh the page—you should see your note appear as expected.

Our team is actively working to resolve this behavior and ensure a seamless experience moving forward. We’ll provide an update as soon as the issue is fully resolved.
Jun 20, 14:17 EDT
Jun 22, 2025
System Notification Display Issue
Resolved - This incident has been resolved.
Jun 22, 09:10 EDT
Update - We’ve identified the cause of this issue and will be performing system maintenance to resolve it on Saturday, June 21, between 12:00 a.m. and 1:00 a.m. ET.
During this time, users will be logged out of the platform and will need to log in again on their next use.

We appreciate your understanding and will provide an update once maintenance is complete.
Jun 20, 12:59 EDT
Identified - Some users may notice blank windows where system notifications typically appear. We’ve identified the issue and are actively working to restore full functionality.

This does not impact any other areas of the platform—all other features are operating as expected.

We appreciate your patience and will provide an update once this is resolved.
Jun 20, 10:45 EDT
Jun 21, 2025

No incidents reported.

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