HHAeXchange Status

HHAeXchange

All Systems Operational

System/Portal Operational

Application Programming Interfaces (API) Operational

Reports Operational

Electronic Visit Verification (EVV) / Phone System (IVR) Operational

Mobile App for Caregiver Operational

Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI) Operational

PreBilling/Billing/Payroll Operational

Call Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 8, 2025

Upcoming System Maintenance (11/08/2025): HHAeXchange is performing system maintenance Saturday, November 8th from 12:00 AM EST to Saturday, November 8th 4:00 AM EST.

Completed - The scheduled maintenance has been completed.
Nov 8, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 00:00 EST

Scheduled - Please note that during this time:
• Users may have intermittent issue with logging into the HHAeXchange System.
• Time and Attendance call processing will be accepted and will be posted to HHAeXchange after the conclusion of the maintenance.
• Reports will not reflect the latest data during the duration of the maintenance period. Data will be live and up-to-date starting 4:00 AM EST
• Integration Services, File Import/Exports, and Fiscal Processes (including Prebilling, Billing, and Payroll Jobs) are temporarily delayed until the conclusion of the maintenance at 4:00 am EST.
Nov 3, 15:02 EST

Nov 7, 2025

No incidents reported.

Nov 6, 2025

Mobile Issue

Resolved - The team identified the issue and implemented a resolution. Mobile functionality has been restored, and the incident is now resolved.
Nov 6, 02:32 EST

Identified - HHAeXchange has identified an issue affecting the Mobile app. While we address this issue, you may experience login failure.
Nov 6, 01:44 EST

Nov 5, 2025

Mobile Issue - Delay in Mobile App Clock In/Out Reflecting on the Call Dashboard

Resolved - The delays have been resolved, and the call dashboard is now updating mobile app clock in/outs in near real time.
Nov 5, 08:19 EST

Investigating - HHAeXchange has observed an issue where some mobile app clock in/out activity is being delayed in reflecting on the call dashboard. The clock in/out data is not lost simply delayed in reflecting on the dashboard by 30-40 minutes. The technical team is investigating
Nov 5, 08:07 EST

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

Intermittent System Slowness

Resolved - The degraded performance has been resolved. We thank you for your patience.
Oct 29, 15:40 EDT

Update - We are continuing to investigate this issue.
Oct 29, 15:07 EDT

Update - We are continuing to investigate this issue.
Oct 29, 13:27 EDT

Investigating - Some agencies have reported intermittent slowness in the HHAeXchange system. This slowness has been seen when users attempt to log into the portal but also with general navigation and search results. The technical team is investigating.
Oct 29, 12:35 EDT

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.