All Systems Operational

HHAeXchange Operational
System/Portal Operational
Reports Operational
Application Programming Interfaces (API) Operational
Electronic Visit Verification (EVV) / Phone System (IVR) Operational
Mobile App for Caregiver Operational
Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI) Operational
PreBilling/Billing/Payroll Operational
Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Jul 30, 2026

No incidents reported today.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

GPS Coordinates Not Displaying on Call Dashboard
Resolved - The incident has been resolved, and GPS coordinates are now displaying correctly on the call dashboard. We thank you for your patience.
Jul 23, 12:08 EDT
Identified - We have identified an issue where GPS coordinates from your Caregiver's clock-in/outs are not being displayed on the call dashboard. We are actively working to resolve this issue. Please note, coordinates have not been lost and will be restored.
States Impacted: Arkansas, Florida, Illinois, North Carolina, Pennsylvania, West Virginia.
Jul 23, 11:03 EDT

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

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