Resolved -
The technical team was able to identify further solutions that has resolved the processing delays fully. All systems operational.
Nov 22, 12:13 EST
Identified -
Please note that the HHAeXchange system is experiencing delays with data processing that may impact you in the following ways:
Reports may not have updated information from the past 4 hours
Changes to Caregiver schedules will be reflected in the phone system and on the HHAeXchange Mobile Application with a 4 hours delay
Calls (and specifically Clock-Out calls) may appear directly on the Call Dashboard as exceptions
We will keep you up to date as our technical team works to resolve this issue.
States Impacted: Arkansas, Florida, Illinois, North Carolina, Pennsylvania, West Virginia.
Nov 22, 06:09 EST