All Systems Operational

HHAeXchange Operational
System/Portal Operational
Reports Operational
Application Programming Interfaces (API) Operational
Electronic Visit Verification (EVV) / Phone System (IVR) Operational
Mobile App for Caregiver Operational
Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI) Operational
PreBilling/Billing/Payroll Operational
Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

HHAeXchange IVR System Issue: NY Market Unable to Complete IVR Clock-In/Out
Resolved - This issue has been resolved. We thank you for your patience as we remedied the issue and apologies for the disruption to your business day.
Sep 8, 11:52 EDT
Update - We have found the fix that was deployed is working however it will take time to propagate. Should your caregivers encounter the same error in dialing the IVR line request them to wait a few minutes and try again.

We apologize for the inconvenience.
Sep 8, 10:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 09:41 EDT
Update - A solution has been developed and currently being tested.
Sep 8, 09:18 EDT
Identified - HHAeXchange is currently experiencing a telephony system connection issue resulting in failed IVR calls. The technical team is aware and working to resolve the issue.
Impacted Market: New York
Sep 8, 09:02 EDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

System Slowness Identified
Resolved - This issue has been resolved, and services are operating normally.

We apologize for any inconvenience this may have caused and appreciate your patience while we worked to address it.
Sep 2, 12:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 2, 12:19 EDT
Update - We have further identified the impact as causing slower-than-normal search results on pages such as Patient Search.

While our technical team works to resolve the issue, you may improve search performance by using the available search filters to narrow your results.
Sep 2, 12:10 EDT
Identified - Agencies have reported system slowness issues in the HHAeXchange system today. The technical team is aware and working to resolve the issue.
States Impacted: New York
Sep 2, 12:02 EDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

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