Resolved -
The fix has been deployed and observed as fully resolving the issue. We apologize for the inconvenience this has caused.
Apr 2, 17:25 EDT
Identified -
We have identified the issue and are currently applying a fix across all impacted markets. We will update you once we have completed our work. In the meantime, thank you for your patience.
Impacted Market: All
Apr 2, 16:13 EDT
Investigating -
We’re aware of intermittent issues with our IVR system and are working closely with our vendor to resolve them.
If your caregiver experiences a failed call, please have them wait 3 minutes and try again.
We will provide an update as soon as this is resolved. We apologize for the inconvenience and appreciate your patience.
Impacted Market: New York
Apr 1, 16:22 EDT