HHAeXchange Status

HHAeXchange

All Systems Operational

HHAeXchange Operational

System/Portal Operational

Reports Operational

Application Programming Interfaces (API) Operational

Electronic Visit Verification (EVV) / Phone System (IVR) Operational

Mobile App for Caregiver Operational

Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI) Operational

PreBilling/Billing/Payroll Operational

Call Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 6, 2026

No incidents reported today.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

HHAeXchange IVR System Issue

Resolved - The fix has been deployed and observed as fully resolving the issue. We apologize for the inconvenience this has caused.
Apr 2, 17:25 EDT

Identified - We have identified the issue and are currently applying a fix across all impacted markets. We will update you once we have completed our work. In the meantime, thank you for your patience.
Impacted Market: All
Apr 2, 16:13 EDT

Investigating - We’re aware of intermittent issues with our IVR system and are working closely with our vendor to resolve them.
If your caregiver experiences a failed call, please have them wait 3 minutes and try again.
We will provide an update as soon as this is resolved. We apologize for the inconvenience and appreciate your patience.
Impacted Market: New York
Apr 1, 16:22 EDT

Apr 1, 2026

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

Report Generation Issue

Resolved - Report generation through the Background Report Monitor page has been restored. Should you have had any reports fail during this time simply go ahead and re-run those reports. Thank you for your patience during this time.
Mar 26, 11:26 EDT

Update - Please note all markets are impacted. We continue to work to remedy the issue and thank you for your patience.
Mar 26, 10:13 EDT

Identified - We’re aware of an issue with the Background Report Monitor page in HHAeXchange where reports are not generating and may show a “Failed” status when you click “Generate Report.” These reports may be used for tasks like payroll.
Our team is actively investigating and working on a fix. We’ll share updates as soon as more information is available.
Thank you for your patience.
Mar 26, 09:56 EDT

Mar 25, 2026

Visit Processing Delay

Resolved - This incident has been resolved.
Mar 25, 16:51 EDT

Update - We’re currently experiencing delays in visit processing, and our team is actively working to resolve this as quickly as possible.

If you’re seeing visits with a status of canceled, this is temporary and no action is needed—we will be reprocessing those visits.

We’ll continue to keep you updated as progress is made. Thank you for your patience and understanding—we truly appreciate it.
Mar 20, 13:01 EDT

Identified - We’re currently experiencing delays in visit processing, and our team is actively working to resolve this as quickly as possible.

If you’ve already submitted a visit and don’t see it yet, no action is needed—we’re still processing it.

We’ll continue to keep you updated as progress is made. Thank you for your patience and understanding—we truly appreciate it.

Impacted Markets: Illinois, Michigan, Minnesota, Mississippi, New Jersey, Oklahoma, West Virginia
Mar 19, 10:33 EDT

System Outage

Resolved - At this point we have added further safeguards to ensure system stability. We again apologize for the inconvenience and thank you for your patience.
Mar 25, 11:31 EDT

Monitoring - A fix has been implemented, and login functionality has been restored. We are continuing to monitor the situation. We thank you for your patience during this time.
Mar 25, 09:45 EDT

Identified - Agencies have reported issues logging in to the HHAeXchange system today. The technical team is aware and working to resolve the issue.
Impacted Market: New York
Mar 25, 09:32 EDT

HI-4057 App1 Login Issues

Postmortem - Read details
Mar 28, 17:29 EDT

Resolved - Customer experience very slow performance and received 500 internal server errors and Page Unresponsive errors through Enterprise Portal.
Mar 25, 09:00 EDT

Mar 24, 2026

Intermittent System Slowness

Resolved - We have observed that the performance has recovered. We apologize for the inconvenience this issue has caused to your business, and we are committed to further actions to ensure stability.
Mar 24, 16:17 EDT

Monitoring - A fix has been implemented, and we are monitoring to ensure performance issues have been remedied. We sincerely apologize for the inconvenience.
Mar 24, 15:45 EDT

Investigating - Some agencies have reported intermittent slowness in the HHAeXchange system. The technical team is investigating. We apologies for the inconvenience and are working to recover our system's performance.
Impacted Markets: New York
Mar 24, 15:00 EDT

Mar 23, 2026

No incidents reported.