HHAeXchange

All Systems Operational

System/Portal Operational
Application Programming Interfaces (API) Operational
Reports Operational
Electronic Visit Verification (EVV) / Phone System (IVR) Operational
Mobile App for Caregiver Operational
Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI) Operational
PreBilling/Billing/Payroll Operational
Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upcoming System Maintenance (09/13/2025): HHAeXchange is performing system maintenance Saturday, September 13th from 12:00 AM EST to Saturday, September 13th 4:00 AM/ EST Sep 13, 2025 00:00-04:00 EDT

Please note that during this time:
• Users may have intermittent issue with logging into the HHAeXchange system.
• Time and Attendance call processing will be accepted and will be posted to HHAeXchange after the conclusion of the maintenance.
• Reports will not reflect the latest data during the duration of the maintenance period. Data will be live and up-to-date starting 4:00 AM EST
• Integration Services, File Import/Exports, and Fiscal Processes (including Prebilling, Billing, and Payroll Jobs) are temporarily delayed until the conclusion of the maintenance at 4:00 am EST.
Posted on Aug 12, 2025 - 10:32 EDT
Aug 20, 2025

No incidents reported today.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025
Upcoming System Maintenance (08/09/2025): HHAeXchange is performing system maintenance Saturday, August 9th from 12:00 AM EST to Saturday, August 9th 4:00 AM/ EST.
Completed - The scheduled maintenance has been completed.
Aug 9, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 00:00 EDT
Scheduled - Please note that during this time:
• Users may have intermittent issue with logging into the HHAeXchange System.
• Time and Attendance call processing will be accepted and will be posted to HHAeXchange after the conclusion of the maintenance.
• Reports will not reflect the latest data during the duration of the maintenance period. Data will be live and up-to-date starting 4:00 AM EST
• Integration Services, File Import/Exports, and Fiscal Processes (including Prebilling, Billing, and Payroll Jobs) are temporarily delayed until the conclusion of the maintenance at 4:00 am EST.
Jul 24, 09:05 EDT
Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

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