All Systems Operational

HHAeXchange Operational
System/Portal Operational
Reports Operational
Application Programming Interfaces (API) Operational
Electronic Visit Verification (EVV) / Phone System (IVR) Operational
Mobile App for Caregiver Operational
Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI) Operational
PreBilling/Billing/Payroll Operational
Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 16, 2026

No incidents reported today.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Michigan System Outage
Resolved - Our monitoring has confirmed that the ability to login remains stable with no recurring issues. Thank you for your patience and understanding, and we apologize for any inconvenience caused.
Oct 9, 10:00 EDT
Monitoring - We have implemented a fix and will be monitoring overnight to ensure a stability. Thank you for your continued patience and understanding
Oct 8, 17:29 EDT
Update - We remain engaged in resolving the issue and are doing everything we can to get you back online quickly. We sincerely appreciate your patience and support while we work through this matter.
Oct 8, 17:01 EDT
Update - We understand the impact this issue may be having and are actively working to resolve it. Thank you for your patience as we work to get you back online.
Oct 8, 16:29 EDT
Update - We continue to investigate the issue to get you back online as soon as possible. We thank you for your patience.
Oct 8, 15:39 EDT
Update - The technical team continues to investigate the issue. We apologize for the inconvenience caused to your workday. We are working to have you back up as soon as possible.
Oct 8, 15:05 EDT
Investigating - Agencies have reported issues logging in to the HHAeXchange system today. The technical team is aware and working to resolve the issue.
States Impacted: Michigan
Oct 8, 14:36 EDT

Oct 8, 2026

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

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