HHAeXchange

All Systems Operational

HHAeXchange Operational
System/Portal Operational
Reports Operational
Application Programming Interfaces (API) Operational
Electronic Visit Verification (EVV) / Phone System (IVR) Operational
Mobile App for Caregiver Operational
Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI) Operational
PreBilling/Billing/Payroll Operational
Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 16, 2026

No incidents reported today.

Feb 15, 2026

No incidents reported.

Feb 14, 2026
Resolved - The technical team was able to resolve the issue. We apologize for the inconvenience.
Feb 14, 04:32 EST
Update - We are continuing to work on a fix for this issue.
Feb 14, 04:26 EST
Update - We are continuing to work on a fix for this issue.
Feb 14, 04:14 EST
Identified - HHAeXchange has identified an issue affecting the HHA+ mobile app. While we address this issue, some may experience an inability to log into the HHA+ mobile app. While the technical team works to resolve the issue, please note that offline mode will continue to function for those users who are impacted. If offline mode is not configured for your users we recommend leveraging IVR or manually recording any missed visits.
Feb 14, 03:40 EST
Completed - The scheduled maintenance has been completed.
Feb 14, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 00:00 EST
Scheduled - Please note that during this time:
• Users may have intermittent issue with logging into the HHAeXchange System.
• Time and Attendance call processing will be accepted and will be posted to HHAeXchange after the conclusion of the maintenance.
• Reports will not reflect the latest data during the duration of the maintenance period. Data will be live and up-to-date starting 4:00 AM EST
• Integration Services, File Import/Exports, and Fiscal Processes (including Prebilling, Billing, and Payroll Jobs) are temporarily delayed until the conclusion of the maintenance at 4:00 am EST.

Feb 11, 10:00 EST
Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.