All Systems Operational

HHAeXchange Operational
System/Portal Operational
Reports Operational
Application Programming Interfaces (API) Operational
Electronic Visit Verification (EVV) / Phone System (IVR) Operational
Mobile App for Caregiver Operational
Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI) Operational
PreBilling/Billing/Payroll Operational
Call Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 24, 2026

No incidents reported today.

Oct 23, 2026

Support Phone Line and Chat Experiencing Outage
Resolved - All functions have been fully restored. We thank you for your patience and understanding.
Oct 23, 05:11 EDT
Investigating - Due to a vendor outage, we are currently experiencing service disruptions affecting our phone, email, and chat support lines. Users may experience dropped calls or disconnected chat sessions. We will update you once this issue has been resolved

We apologize for the inconvenience and appreciate your patience and understanding.
Oct 22, 23:43 EDT

Oct 22, 2026

Oct 21, 2026

System Outage
Resolved - Access to the HHAeXchange Platform has been restored and you should now be able to login normally.
We apologize for the inconvenience earlier today and appreciate your patience while our teams worked to resolve the issue.
Oct 21, 14:10 EDT
Update - Service has been restored for the majority of affected users. Our technical team continues to remediate a limited number of remaining accounts. We appreciate your patience while we work toward full resolution.
Oct 21, 13:25 EDT
Update - We continue to investigate the issue to get you back online as soon as possible. We thank you for your patience.
Oct 21, 13:00 EDT
Update - Our technical team is actively working to resolve the issue. We appreciate your patience while we work to restore normal service.
Oct 21, 12:31 EDT
Identified - Agencies have reported issues logging in to the HHAeXchange system using Single Sign-On (SSO), specifically for users who use their email address as their username. Our technical team is aware and actively working to resolve the issue.
Oct 21, 11:53 EDT

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

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