HHAeXchange Status

HHAeXchange

Intermittent System Outage

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 05, 2026 - 16:24 EDT

Update - The technical team is continuing their investigation and work to remedy the issue. We thank you for your patience.
Jun 05, 2026 - 15:34 EDT

Update - The technical team is continuing their investigation and work to remedy the issue. We thank you for your patience.
Jun 05, 2026 - 15:05 EDT

Update - The technical team is continuing their investigation and work to remedy the issue. We thank you for your patience.
Jun 05, 2026 - 14:40 EDT

Update - The technical team is continuing their investigation and work to remedy the issue. We thank you for your patience.
Jun 05, 2026 - 14:20 EDT

Update - The technical team is continuing their investigation and work to remedy the issue. We thank you for your patience.
Jun 05, 2026 - 14:01 EDT

Update - The technical team is continuing their investigation and work to remedy the issue. We thank you for your patience.
Jun 05, 2026 - 13:40 EDT

Update - We are continuing to work on a fix for this issue.
Jun 05, 2026 - 13:40 EDT

Update - The technical team is continuing their investigation and work to remedy the issue. We thank you for your patience.
Jun 05, 2026 - 13:20 EDT

Update - The technical team is continuing their investigation and work to remedy the issue. We thank you for your patience.
Jun 05, 2026 - 12:57 EDT

Update - The technical team is continuing their investigation and work to remedy the issue. We thank you for your patience.
Jun 05, 2026 - 12:36 EDT

Update - The technical team is continuing their investigation and work to remedy the issue.
Jun 05, 2026 - 12:16 EDT

Identified - Some agencies have reported issues logging into the HHAeXchange portal and the HHA+ mobile app today. The technical team is aware and working to resolve the issue. If you encounter this issue some users have found success in clearing their cache and trying again.
We apologize for the inconvenience.
Jun 05, 2026 - 11:52 EDT

HHAeXchange Operational

System/Portal Operational

Reports Operational

Application Programming Interfaces (API) Operational

Electronic Visit Verification (EVV) / Phone System (IVR) Operational

Mobile App for Caregiver Operational

Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI) Operational

PreBilling/Billing/Payroll Operational

Call Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 5, 2026

Unresolved incident: Intermittent System Outage.

Jun 4, 2026

System Outage

Resolved - Access to the HHAeXchange Platform has been restored and you should now be able to login normally.
We apologize for the inconvenience earlier today and appreciate your patience while our teams worked to resolve the issue.
Jun 4, 09:52 EDT

Update - The technical team is actively working on resolving the issue. During this time, you will have intermittent issues logging into the portal. We thank you for your patience while we work to get you back online.
Jun 4, 09:41 EDT

Identified - Agencies have reported issues logging in to the HHAeXchange system today. The technical team is aware and working to resolve the issue
Jun 4, 09:17 EDT

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

System Outage

Resolved - This incident has been resolved.
May 29, 02:47 EDT

Update - The technical team continues to work on resolving the issue. We apologies for the inconvenience.
May 29, 02:05 EDT

Identified - Agencies have reported issues logging in to the HHAeXchange system today. The technical team is aware and working to resolve the issue.
States Impacted: Alabama, Michigan, Minnesota, Mississippi, New Jersey, Texas, West Virginia.
May 29, 01:14 EDT

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.