HHAeXchange Status

Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

Intermittent System Slowness

Resolved - The degraded performance has been resolved. We thank you for your patience.
Oct 29, 15:40 EDT

Update - We are continuing to investigate this issue.
Oct 29, 15:07 EDT

Update - We are continuing to investigate this issue.
Oct 29, 13:27 EDT

Investigating - Some agencies have reported intermittent slowness in the HHAeXchange system. This slowness has been seen when users attempt to log into the portal but also with general navigation and search results. The technical team is investigating.
Oct 29, 12:35 EDT

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

Portal, IVR, Mobile, & Technical Customer Care Support Call Disruption Due to AWS Outage

Resolved - At this moment we are now fully resolved.
Oct 20, 17:54 EDT

Update - We have observed our systems have recovered and will continue to monitor to ensure full resolution.
Oct 20, 17:09 EDT

Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our AWS is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.
Oct 20, 16:21 EDT

Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our AWS is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.
Oct 20, 15:22 EDT

Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our AWS is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.
Oct 20, 14:15 EDT

Update - It has now been observed that due to the AWS outage users are intermittently unable to log into the portal. We continue to provide updates as they become available.
Oct 20, 13:03 EDT

Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our AWS is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.
Oct 20, 12:39 EDT

Update - Update: Phone Lines Down – Technical Customer Care & IVR Impacted by AWS Outage

Due to the ongoing nationwide AWS outage, both Technical Customer Care (TCC) and IVR phone lines are currently down. What this means for you:
- Caregivers are unable to clock in or out through IVR
- TCC phone support is experiencing call disruptions

We are actively monitoring the situation and assessing the impact. In the meantime, if you need assistance, please use the following resources:
Knowledge Base: https://knowledge.hhaexchange.com/enterprise/Content/Home/Home-N.htm
Support Portal: https://hhaexchange.my.site.com/s/login/

While we work to resolve this outage, there may be additional service impacts. We’re actively addressing them and will continue to provide updates as they occur.
Oct 20, 11:46 EDT

Monitoring - Due to the ongoing AWS outage, some Technical Customer Care support calls may not be connecting successfully. We're actively monitoring the situation and assessing the impact.

In the meantime, if you need assistance, please use the following resources:
Knowledge Base: https://knowledge.hhaexchange.com/enterprise/Content/Home/Home-N.htm
Support Portal: https://hhaexchange.my.site.com/s/login/

Thank you for your patience while we work through this.
Oct 20, 10:39 EDT

System Outage

Resolved - The outage and fallout checks have been resolved. Please note:
* The outage to our systems took place roughly between 1:00 AM ET and 5:30 AM ET due to a 3rd hosting service outage.
* IVR calls and Mobile clock in/out during the outage were not recorded.
* IVR calls outside of the outage window are being captured however please allow some time as processing is delayed.
Oct 20, 08:40 EDT

Monitoring - IVR calls are being captured, however please allow for some time as processing of the calls are delayed.
Oct 20, 08:19 EDT

Identified - We have identified an issue with IVR calls due the outage that was experienced. We are investigating to provide further updates.
Oct 20, 07:01 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 06:09 EDT

Update - We are continuing to work on a fix and will provide updates as progress is made.
Oct 20, 04:13 EDT

Identified - We are currently experiencing a critical outage impacting user logins across all HHAeXchange production environments today. Users are unable to authenticate or access any services at this time. Our engineering teams are actively investigating and will share updates as soon as more information is available.
Oct 20, 03:53 EDT

Oct 19, 2025

No incidents reported.

All Systems Operational

Past Incidents