Resolved -
The earlier system performance and login issues have been resolved. Platform access and performance are operating normally. Thank you for your patience.
Jan 16, 13:22 EST
Monitoring -
Mitigations have been applied and we continue to monitor the system for any changes
Jan 16, 11:09 EST
Update -
HHA+ mobile app is now stable. Users logging into the portal are still experiencing intermittent login issues. Should you experience this simply refresh your browser and try again.
Jan 16, 10:45 EST
Update -
Users are now able to intermittently login to the Portal and no issues logging into the HHA+ mobile app. The technical team continues to investigate the issue.
Jan 16, 10:29 EST
Update -
Incident has been escalated to an outage. Users will not be able to login to the portal and Caregivers will not be able to login to the mobile app.
Jan 16, 10:13 EST
Investigating -
Intermittent login issues have also been identified. The team continues to investigate the issue.
Jan 16, 10:05 EST
Update -
Slowness has also been identified to our HHA+ Mobile App. The technical team continues to remedy the issue.
Jan 16, 09:52 EST
Identified -
The issue has been identified and a fix is being implemented.
Jan 16, 09:43 EST
Update -
We are continuing to investigate this issue.
Jan 16, 09:28 EST
Investigating -
Some agencies have reported intermittent slowness in the HHAeXchange system. The technical team is investigating.
States Impacted: Alabama, Michigan, Minnesota, Mississippi, New Jersey, Texas, West Virginia.
Jan 16, 09:12 EST