Resolved -
The login issues have been resolved. We thank you for your patience while we remedied the issue.
May 13, 11:38 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 13, 11:17 EDT
Investigating -
We are still observing failures to login. We apologize for the inconvenience and are continuing to work to provide a full resolution.
May 13, 11:00 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 13, 10:49 EDT
Update -
Updating the list of states impacted. The technical team continues to work to provide a resolution. Thank you for your patience.
States Impacted: Alabama, Michigan, Minnesota, Mississippi, New Jersey, New York, Texas, West Virginia, Arkansas, Florida, Illinois, North Carolina, Pennsylvania, West Virginia.
May 13, 10:15 EDT
Investigating -
After the fix we are observing fewer failures to login however there are still failures to login. If you do encounter a failure to login please try again. We apologize for the inconvenience and are continuing to provide a full resolution.
May 13, 09:59 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 13, 09:47 EDT
Investigating -
Agencies have reported intermittent issues logging in to the HHAeXchange system today. The technical team is aware and working to resolve the issue. We apologies for the inconvenience
States Impacted: Alabama, Michigan, Minnesota, Mississippi, New Jersey, Texas, West Virginia, Arkansas, Florida, Illinois, North Carolina, Pennsylvania, West Virginia.
May 13, 09:37 EDT